Lexicon · term

Empathy paradox

The finding that machine-written responses outscore professionals on rated empathy, read correctly as a measurement of the professionals’ working conditions rather than evidence of machine feeling.

Used in

The empathy paradox

A simulation outscored doctors on empathy because the human baseline had been degraded, not because the machine feels anything

Introduced here.
The weightless exchange

The machine cannot be hurt by you, and that absence is what the exchange costs

Used in

The empathy paradox

The weightless exchange